Products terms and conditions

Terms and conditions for Great British Chefs Products

1 Our conditions of sale

This page sets out the conditions applying to the sale of any product or products listed on our website www.greatbritishchefs.com to you. Please read these conditions carefully before ordering any products from our website. By placing an order on our website you agree to these conditions.

We consider these conditions to set out the whole agreement between you and us for the sale of products.  

2 Status of your order

Upon placing an order to purchase products from our website, you will receive an email acknowledging that we have received your order. We will confirm our acceptance of your order by sending you a further email which confirms that the products have been dispatched. The agreement between you and us for the sale of products is formed when we send you this dispatch confirmation. If the dispatch confirmation relates to only some of the products you have ordered it only confirms our acceptance of the order for the products to which it relates. Only those goods listed in the dispatch confirmation email sent at the time of dispatch will form the accepted agreement

3 Price and payment

The prices payable for goods that you order are as set out in our website, except in cases of obvious error. We are under no obligation to provide products to you which have been incorrectly listed at a lower price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a miss-pricing.

Our prices are inclusive of VAT unless otherwise stated. We must receive payment in full before your order can be accepted.  We accept payment by credit and debit card as well as PayPal.

4 Delivery

4.1 We will deliver the products ordered by you to the address you give us for delivery at the time you make your order.
4.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
4.3 You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5 Your right to cancel your order

If you are contracting as a consumer you are entitled to cancel your order at any time within seven working days, beginning on the day after you received the products. To cancel an order, you must inform us in writing and by return we will issue you with a Returns Authorisation Number (RAN), which you must include in your return to ensure your refund is made promptly. You should immediately send back the products to us in their original condition, at your own cost and risk. If we do not receive the products back from you, we may arrange for collection of the products from you at your cost to;

Great British Chefs Ltd, Returns Dept, 72 Queens Head Street, London, N1

We strongly recommend your return is made using a Recorded Delivery Service to ensure we receive it.

You will not have any right to cancel an order for the supply of any of the following products:
• perishable goods;
• goods made or customised to your personal specification;
• audio or video recordings or computer software which you have opened
• newspapers or magazines;

6 Our refunds policy

Cancellation of your order in accordance with condition 5 will (provided we receive back the goods in their original condition) entitle you to a full refund of the price paid for the relevant products (including delivery charges) less any costs incurred by us in arranging to collect the products from you if you do not return them.  In the unlikely event that the products we deliver are not what you ordered; or are damaged or defective; or the delivery is of an incorrect quantity, please let us know as soon as possible after delivery.  We will ask you to return the products to us at our cost and once we have confirmed the problem we will at your option:

• make good any shortage or non-delivery;
• replace or repair any products that are damaged or defective; or
• refund to you the amount paid by you for the products in question

These conditions apply to any replaced or repaired products.

7 Our liability

We warrant to you that any product purchased from us through our website will be of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. We will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us at the time we accepted your order. We will not be responsible for any business loss (including loss of profit, business, anticipated savings, data, goodwill or wasted time or expenditure). You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain of our products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or to limit our liability to you for fraud or for any death or personal injury resulting from our negligence.

8 Choice of law

Contracts for the sale of products through our site are governed by English law and any legal action relating to our contracts may be brought in the English courts.

9 Notices

All notices given by you to us must be given to Great British Chefs Ltd at 72 Queens Head Street, London, N1 8NG or info@greatbritishchefs.com. We may give notice to you at either the email or postal address you provide to us when placing an order.

10 Amendments to these conditions

We reserve the right to make changes to these conditions at any time. The conditions in force at the time you order products from us will apply, unless any change to these conditions is required to be made by law or government authority, in which case it will apply to orders previously placed by you. If any of these conditions is deemed invalid, void, or unenforceable it shall not affect the validity and enforceability of the remaining conditions.

11 Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

12 Our details

www.greatbritishchefs.com is a website owned and operated by, and trade name of, Great British Chefs Ltd.

Great British Chefs Ltd
72 Queens Head Street, London, N1 8NG
Registered in England & Wales
Company number: 07470770
VAT number: 108 3804 28 z